Privacy Policy

Last updated: April 14, 2026

Pro Digital CR LLC ("we," "us," or "our") operates this website and is committed to protecting your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights regarding that data.

1. Information We Collect

1.1 Information You Provide Directly

When you make a purchase, create an account, or contact us, we may collect:

• Identity information: full name
• Contact information: email address, phone number (if provided)
• Payment information: billing address, payment method details (processed securely by our payment processors — we do not store your full credit card number)
• Communication data: any messages, support requests, or feedback you send us

1.2 Information Collected Automatically

When you visit our website, certain data is collected automatically through cookies, pixels, and similar technologies:

• Device information: browser type, operating system, screen resolution
• Usage data: pages visited, time spent on pages, referring URL, click behavior
• Network data: IP address (anonymized where possible), approximate geographic location (country/region level)
• Advertising data: ad click identifiers, campaign source parameters (UTM tags)

2. How We Use Your Information

We use collected information for the following purposes:

• Order fulfillment: to process your purchase and deliver your digital products via email
• Customer support: to respond to your inquiries and resolve issues
• Transactional communications: to send order confirmations, download links, and essential account notifications
• Marketing communications: to send promotional offers and updates (only with your explicit consent, and you may unsubscribe at any time)
• Analytics and improvement: to understand how our website is used and improve our products and user experience
• Advertising: to measure the effectiveness of our advertising campaigns and deliver relevant advertisements
• Fraud prevention: to detect and prevent unauthorized transactions
• Legal compliance: to comply with applicable laws, regulations, and legal requests

3. Third-Party Service Providers

We work with trusted third-party service providers who process data on our behalf. These providers are contractually bound to protect your information and use it only for the purposes we specify:

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide functionality, analyze traffic, and deliver targeted advertising. Types of cookies we use:

• Essential cookies: required for the website to function (cart, checkout, session management)
• Analytics cookies: help us understand how visitors interact with our website (Google Analytics)
• Advertising cookies: used to deliver relevant ads and measure campaign performance (Meta Pixel)

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect website functionality.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Purchase records: retained for 7 years for tax and accounting compliance
• Customer support communications: retained for 2 years after last interaction
• Marketing data: retained until you unsubscribe or request deletion
• Analytics data: retained in anonymized form indefinitely

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you
• Correction: request that we update inaccurate or incomplete data
• Deletion: request that we delete your personal data (subject to legal retention requirements)
• Portability: request your data in a structured, commonly used format
• Opt-out: unsubscribe from marketing communications at any time
• Restriction: request that we limit how we use your data

To exercise any of these rights, contact us at support@prodigitalcr.com. We will respond within 30 days.

7. GDPR Compliance (European Economic Area)

If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases: (a) your consent, (b) contractual necessity (to fulfill your purchase), (c) legitimate interests (to improve our services and prevent fraud), or (d) legal obligation. You have the right to lodge a complaint with your local data protection authority.

8. CCPA Compliance (California Residents)

If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to: know what personal information we collect and how it's used, request deletion of your personal information, and opt-out of the sale of your personal information. We do not sell personal information. To make a CCPA request, email us at support@prodigitalcr.com.

9. Children's Privacy

Our website and products are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately and we will delete it.

10. Data Security

We implement industry-standard security measures to protect your personal information, including SSL/TLS encryption for all data transmission, PCI-DSS compliant payment processing through Stripe and PayPal, and restricted access controls for employee data handling. While no system is 100% secure, we take reasonable precautions to safeguard your data.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

Terms of Service

Last updated: April 14, 2026

These Terms of Service ("Terms") govern your use of the websites and digital products operated by Pro Digital CR LLC ("Company," "we," "us," or "our"). By accessing our website or purchasing any product, you agree to be bound by these Terms.

1. About Our Company

2. Nature of Our Products

All products sold through our websites are digital goods delivered electronically. They include, but are not limited to: reference guides, template collections, worksheet packs, question banks, plan collections, and instructional materials.

• No physical products are manufactured, stocked, or shipped.
• All products are delivered via email with download links or access credentials immediately after purchase.
• Products are provided in PDF, image, and/or vector file formats as specified on each product page.

3. Eligibility

You must be at least 18 years of age to make a purchase on our website. By placing an order, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding agreement.

4. Pricing and Payment

• All prices are listed in US Dollars (USD) unless otherwise indicated.
• Prices may be displayed in your local currency through Shopify Markets — the final charge will be converted at the current exchange rate at the time of purchase.
• All purchases are one-time payments. We do not offer subscriptions or recurring billing unless explicitly stated.
• Payment is processed securely through Shopify Payments (powered by Stripe), PayPal, or other payment methods available at checkout.
• Prices are subject to change without notice. However, any price change will not affect orders already completed.

5. Intellectual Property

All content, designs, text, graphics, logos, product materials, and digital files available on our website and within our products are the intellectual property of Pro Digital CR LLC or its licensors and are protected by United States and international copyright, trademark, and intellectual property laws.

• Personal use: You are granted a non-exclusive, non-transferable license to use purchased products for your own personal or professional use.
• Commercial license (where specified): Certain products include a commercial license that allows you to use the materials to create and sell physical items (e.g., furniture built from our plans). The digital files themselves may not be resold, redistributed, or shared.
• Prohibited: You may not copy, reproduce, distribute, republish, upload, post, transmit, resell, or make available to the public our digital products or any portion thereof, except as expressly permitted by the specific license included with your purchase.

6. Disclaimer of Professional Advice

7. Accuracy of Information

We make every effort to ensure the accuracy of product descriptions, images, and specifications on our website. However, we do not warrant that product descriptions, pricing, or other content is error-free, complete, or current. If a product does not match its description, your sole remedy is to return it in accordance with our Refund Policy.

8. Limitation of Liability

To the fullest extent permitted by applicable law, Pro Digital CR LLC, its members, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products. Our total liability to you for any claim arising from a purchase shall not exceed the amount you paid for the specific product in question.

9. Indemnification

You agree to indemnify, defend, and hold harmless Pro Digital CR LLC and its members, employees, and affiliates from any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorney's fees) arising from your use of our website or products, your violation of these Terms, or your violation of any applicable law or third-party rights.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of New Mexico, United States, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration administered in Albuquerque, New Mexico, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs and expenses.

11. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website after any changes constitutes acceptance of the revised Terms.

Refund & Guarantee Policy

Last updated: April 14, 2026

At Pro Digital CR LLC, we stand behind the quality of our products. We want every customer to be fully satisfied with their purchase. Because all of our products are digital goods delivered instantly, our refund policy is structured as follows:

1. Money-Back Guarantee

2. How to Request a Refund

To request a refund, simply:

1. Send an email to support@prodigitalcr.com with your order number and the email address used at checkout.
2. You do not need to provide a reason, but we welcome feedback so we can improve.
3. We will process your refund within 3–5 business days of receiving your request.

3. Refund Method

Refunds are issued to the original payment method used at checkout:

• Credit/debit card: refund appears on your statement within 5–10 business days (depending on your bank)
• PayPal: refund appears in your PayPal account within 3–5 business days

4. After the Guarantee Period

Refund requests received after the stated guarantee period has expired will be evaluated on a case-by-case basis. We may offer a partial refund, store credit, or product exchange at our discretion.

5. Non-Refundable Situations

While we aim to accommodate all reasonable refund requests, the following situations are generally not eligible for a refund:

• Requests made after the guarantee period has expired (unless extenuating circumstances apply)
• Fraudulent or abusive refund patterns (multiple purchases and refund requests of the same product)
• Failure to download or access the product is not grounds for a refund if our delivery system functioned correctly — we will assist with technical support to ensure you receive your product

6. Chargebacks

We encourage customers to contact us before initiating a chargeback with their bank or payment provider. In most cases, we can resolve the issue faster and more favorably by working directly together. Chargebacks initiated without prior contact may result in account restrictions.

7. Contact for Refund Requests

Digital Delivery Policy

Last updated: April 14, 2026

1. All Products Are Digital

2. How Delivery Works

After completing your purchase, you will receive your product through the following process:

1. Immediate confirmation: an order confirmation email is sent to the email address you provided at checkout.
2. Delivery email: within minutes of your purchase, you will receive a separate email containing download links and/or access instructions (e.g., Google Drive link).
3. Download your files: click the link in the email to access your digital product. Files are typically in PDF format and may also include DWG, image, or other formats as specified on the product page.

3. Delivery Timeframe

Digital delivery is instantaneous. Most customers receive their download link within 1–5 minutes of completing their purchase. In rare cases, email delivery may take up to 15 minutes due to email provider processing times.

4. If You Don't Receive Your Download

If you do not receive your download email within 15 minutes of purchase:

• Check your spam/junk folder — automated emails are sometimes filtered by email providers.
• Search for emails from our store address or Shopify notification address.
• Verify the email address you used at checkout was typed correctly.
• Contact us at support@prodigitalcr.com with your order number and we will manually resend your download links within 24 hours (typically much sooner).

5. Access Duration

All purchased products include lifetime access. Once downloaded, the files are yours to keep permanently. We recommend saving your files to your device, cloud storage, or external drive for safekeeping.

6. Compatibility

Our digital products are provided in standard file formats (primarily PDF) that are compatible with virtually all modern devices, including:

• Windows, macOS, and Linux computers
• iOS and Android smartphones and tablets
• Any device with a PDF reader (Adobe Acrobat Reader, built-in OS viewers, etc.)

Certain products may include supplementary files in DWG, PNG, or other formats as noted on the product page.

7. Technical Support

If you experience any difficulty downloading, opening, or using your product, contact us at support@prodigitalcr.com or call +1 (601) 741-7424. We are committed to ensuring every customer successfully receives and accesses their purchase.

Contact Information

We're here to help.

For order inquiries, refund requests, technical support, or any other questions, please email us at support@prodigitalcr.com. We aim to respond to all inquiries within one business day.

If you prefer phone support, please call +1 (601) 741-7424 during business hours. If we are unable to answer, please leave a voicemail and we will return your call promptly.